As part of its distribution responsibility DapUSA provides North American Customer Support for the entire DapTechnology product portfolio. Multi-year experience with the various DapTechnology products in the capacity of field application engineering has prepared the staff well for engaging & dealing with the most challenging requirements presented by clients and prospects.
We do offer a 24-hour response handling protocol which is executed by our US-based proactive support staff. The team is prepared to assess & respond to individual customer requirements and strives to provide solutions or workarounds on the spot. Should this not be possible, DapUSA and DapTechnology have worked out escalation processes with one clear focus: assist a customer as quickly as possible given the quality objectives. Maintaining a timely resolution while providing a high quality of service is constantly monitored by DapUSA and DapTechnology management.